Business Administrator Apprenticeship

You will be the first point of contact for patients and support the smooth running of the practice. Your responsibilities will include:

• Greeting and welcoming patients as they arrive

• Answering phone calls and scheduling appointments

• Verifying and updating patient information in the system

• Collecting and processing patient payments

• Assisting with insurance claims and billing procedures

• Maintaining a clean and organised reception area

• Handling patient enquiries and providing accurate information

• Working with dental staff to ensure a smooth patient flow

• Undertaking other ad hoc duties as requested by the Practice Manager

• Communication skills

• IT skills

• Attention to detail

• Organisational skills

• Customer care skills

• Problem-solving skills

• Administrative and numerical skills

• Logical thinking

• Team working

• Creativity and initiative

• Non-judgemental and patient approach

• Reliability and strong work ethic

• Polite, friendly and enthusiastic attitude

• GCSE or equivalent English (Grade 4-9 / A*-C) – Essential

• GCSE or equivalent Maths (Grade 4-9 / A*-C) – Essential

This apprenticeship provides a solid foundation for a career in dental reception, administration or healthcare support roles, with opportunities for progression within the practice or the wider healthcare sector.